General

What is NATPURITY HEALTH? How does NATPURITY HEALTH work?

NATPURITY HEALTH is an online beauty and wellness shop - a beauty and wellness collection, whose mission is to bring health and beauty straight to you by offering your favourite products from across Asia. There are thousands of people who choose to buy their health supplements, skincare and beauty products online, but what makes us different? Our aim is to make your shopping experience simple and affordable, with the best range of brands available. NATPURITY HEALTH is where you discover wellness and beauty products offered at shocking prices and share your beauty tips with friends.

We are certified partners and distributors of the brands we carry so you'll only get 100% Authentic products delivered to you. As we are an online store with no physical shops and overheads, you know we are passing great savings on to you, ensuring that you are offered only the best value in the comfort of your home!

Help! I don’t know how to buy things online.

  1. Here we will show you a quick and simple guide of steps from register until making payment.
  2. Register an account as a user at www.natpurity.com
  3. Shop on the website
  4. Add to cart the desired item(s)
  5. Check out the shopping cart
  6. Check the desired item quantity or other detail
  7. Click “Checkout now” for your shopping cart
  8. Fill up shipping information and click “Add new address”
  9. Choose for courier arrangement
  10. Choose the payment method
  11. Apply if ANY promotion/voucher code OR credits OR balance
  12. Check out order
  13. Get the order ID
  14. Make payment via Credit Card / Debit Card or Bank Transfer
  15. Inform payment via our email [email protected]
Payment

How to make payment?

NATPURITY HEALTH supports PayPal and senangPay. It is currently one of the best, safest and award-winning online payment gateway that facilitates online merchants or e-commerce merchants' online store in Malaysia to process online transactions in Ringgit Malaysia currency (MYR) in large extent and securely. You will only see the payment page after clicked ‘check out’ button. PayPal and SenangPay accept a comprehensive of Online Payment Options such as: Visa, Mastercard, FPX (Maybank2U, CIMBCLICKS, HongLeong Connect and more).

What if I can't make payment online?

You can choose "Manual Transfer" when you check out. Then, send an email to [email protected] to inform us of your successful payment. Yoy payment proof as well as Order ID must be provided.

Shipping

How much is your delivery fees?

NATPURITY HEALTH provides Buy 2 Free Shipping to West Malaysia.

Shipping fee calculation is as below :

West Malaysia - RM10 for all courier service for a single item purchased
East Malaysia - RM15 for Poslaju courier service.
Free shipping available if you spend RM150 (excludes GST) and above in a single receipt.

When will I receive my purchase?

Our customers call it "Flash Shipping"!
NATPURITY HEALTH aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 1-3 working days.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

Please do not hesitate to contact us for help via email: [email protected]

Order

How can I check the status of my order(s)?

Please check in "Order". After your order is posted out, your Order status will change from "Paid" to "Posted" with a courier company tracking number attached. (with link)

What will I get back after returning the item(s) or order item is out of stock?

You can choose to have either a prorated refund ( if promotion code has been applied to order ) to your bank account (within 1-14 working days)

Why is the item in my shopping cart out of stock?

NATPURITY HEALTH will not guarantee the availability of items until the checkout process is completed with payment.

What can I do if I fail to checkout due to an item being out of stock?

You will have to remove the out of stock items from your cart before proceeding to check out.

Return

How do I return an item?

We want you to absolutely love your NATPURITY HEALTH purchase. If you'd like to return or exchange an item, we will do everything we can (within reason) on this journey to beauty & wellness together!

Please e-mail us a Refund Application Form in the following format:

Name: NATPURITY HEALTH Account Username
Registered email:
Address:
Contact No.: Telephone / Mobile
Order No.:
Product Name:
Receive Date:
Return Date:
Reason: (For feedback purposes)
Price:
Postage/Mailing Cost: (Please attach a copy of postag receipt/document)
Bank account details (full name/bank account number/which bank)

Once you have completed the form, please email it to us at [email protected] If you have any difficulties or problems, please do not hesitate to contact us at +6017-6038720. Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.

Promotion

Do you offer free samples?

Yes. All our free samples are supplied by our supplier, we will giving to our customer free sample while stock last.

Why is my order cancelled?

NATPURITY HEALTH reserves the right to cancel or modify any order if a customer’s purchase behaviour is seen to be suspicious or potentially fraudulent. If you have an enquiries, kindly contact our Customer Service via [email protected]

Are my credits transferable to cash?

No. All the voucher cannot transfer to cash or credits.

Become an agent

How can we generate income with becoming an affiliate or agent?

We are striving to make a form to enable our customer generate income by becoming our affiliates / agents. In the meantime, please contact us at +6017-8879149 or send us an email: [email protected]